Job Title: |
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IT Helpdesk Specialist |
Category: |
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Networking |
Total Positions: |
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10 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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25 to 30 years |
Minimum Education: |
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Bachelors |
Degree Title: |
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IT/CS/CE/SE |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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3 Years5 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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May 15, 2021 |
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Job Description: |
It is 3rd Shift Job.
- GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk Engineers to join our team in Lahore.
- Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
- The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members.
- If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity.
About Us:
- Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services.
- Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.
Responsibilities:
- Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
- Responding in a timely manner to service issues and requests
- Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
- Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
- Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
- Perform administration and maintenance of network devices like switches, firewalls, access points etc.
- Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
- Monitor Data backup and recovery operations.
Skills Required
- Experience in or exposure to a client facing role
- Fluency in English communication
- Amenable to a flexible work schedule, as the need arises.
- Solid IT Infrastructure background, strong understanding of servers and AD.
- O365 skills and experience
- Solid MS Exchange Skills and Hosted Email platforms.
- Solid SharePoint Skills
- Ability to prioritize tasks based on urgency and importance
- At least one or more certifications in the following:
- Microsoft Office 365
- MS Windows Server
- MS Exchange
- MCSE, MCITP or MCSA
- Minimum 4 years’ experience as a Technical/Network Support Engineer
- Experience in Windows Server 2012/2016/2019, AZURE, and AWS
- Experience in Managing and administrating firewalls.
- Anti-virus installation, clean up and protective measures
- Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
- Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
- Master’s Degree in Information Technology will be preferred.
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Company Information |
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Company Name: GCS Information Technology Solutions Company Description: pGreat Sys/p
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