We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot application-level problems and provide solutions to the customers. 

Technical Support Engineer responsibilities include understanding domain knowledge, study the system vitals and study the logs in order to provide immediate support to the clients. You will use email and chat applications to give clients quick answers to the issues.  

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. 

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. 

Responsibilities 

Research and identify solutions to application level issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the issue  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Prepare accurate and timely reports

Requirements 

Proven work experience as a Technical Support Engineer or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile applications. 

 Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal  BS degree in Information Technology, Computer Science or relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Know ledge of operating systems, web services, and API.