The candidate will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.

Responsibilities:

• Respond efficiently to customer inquiries via the call/digital live chat/email program with accurate information


• Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions


• Providing information to customers for company products and services


• Work with management for customer service initiatives and continuous quality improvement.


• Demonstrate the Company's Core and Growth Values in the performance of all job functions.


• Meeting all operational targets and customer service/experience related KPIs


• Must have 1-year experience in call center industry.

Requirements:

• Intermediate/A Levels/Graduation preferably.


• 1 to 4 years` experience in customer service, the content writing experience is highly preferred.


• Excellent written and spoken English communication skills 


• Knowledge of performance evaluation procedures.


• Good analytical skills in reading and listening.


• Handle multiple projects simultaneously within established time constraints


• Proficient computer skills including experience with Microsoft Office Suite.