Job Responsibilities

As a Customer Service Representative, you will provide excellent customer service and support to our customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.

Specific duties for this entry level CSR role include:

• Answering customer requests or inquiries concerning services, products, etc.
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients’ products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Documenting all customer information, communications in CRM system

Job Requirements

Additional requirements for this CSR role include:

• Verbal and written communication skills required in both English and Spanish
• Willingness to learn and a passion for helping people
• Strong attention to detail, dependability, and follow through
• Working knowledge of Windows-based software
• Flexibility to adapt to changes in a growing organization
• Self-motivated, positive attitude, and a love for hard work
• Experience working in a Customer Service related field or call center environment, a plus