Job Title: |
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Customer Support Executive (English / Italian) |
Category: |
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Client Services |
Total Positions: |
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2 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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18 to years |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 70,000 to 90,000 per Month |
Apply By: |
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Feb 28, 2022 |
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Job Description: |
Job Responsibilities
As a Customer Service Representative, you will provide excellent customer service and support to our customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.
Specific duties for this entry level CSR role include:
- Answering customer requests or inquiries concerning services, products, etc.
- Delivering superior service identifying and resolving customers’ issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients’ products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications in CRM system
Job Requirements
Additional requirements for this CSR role include:
- Verbal and written communication skills required in both English and Italian
- Willingness to learn and a passion for helping people
- Strong attention to detail, dependability, and follow through
- Working knowledge of Windows-based software
- Flexibility to adapt to changes in a growing organization
- Self-motivated, positive attitude, and a love for hard work
- Experience working in a Customer Service related field or call center environment, a plus.
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Company Information |
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Company Name: Digital Billing Services Pvt Ltd Company Description: A BPO, providing transparent, reliable, and dynamic services to our clients and their customers. We aim to effectively outsource our services to the businesses who are in a dire need of investing their time and money with a reliable organization.
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