• Work on desktop support activities performed by TAC team in Lahore, Karachi, Islamabad and US office.
• Provide reporting on ticket statuses and ensure that prompt support is provided by TAC teams through out the organization.
• Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.
• Ticket resolution SLA meet requirements
• Tickets classification and their permanent solution finalization
• Work in shift 24*7 to support.
• Perform hardware inventory, systems upgradation activity throughout the organization.
• Improve security and make arrangement to ensure smooth audit in feature
• Perform software inventory to ensure licensing and contract validity
• Perform Projects and Tasks assigned by TAC Manager
• Do compliance of all major / important tasks

Knowledge, Skills and Personal Characteristics:

• Strong knowledge of Windows and Linux operating systems, including configuration, system administration, and troubleshooting procedures.
• Passion for working with people and for helping customers succeed.
• Demonstrated ability to take ownership of tasks and projects and ensure their on time completion.
• Ability to learn new technologies quickly.
• Ability to multitask effectively and work well under pressure.
• Ability to work in shifts and on holidays.
• Strong organizational and time-management skills.
• Ability to work independently with minimal management direction.
• Excellent written and verbal communication skills.
• Diskless workstations administration and support.
• Following certifications will be plus point for this position.
• MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory

Specific Tools, Technologies or Equipment Skills

• Windows Administration.
• Linux Administration.
• Troubleshooting and Monitoring Tools.