| Job Title: |
|
Quality Assurance Executive |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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3 |
| Job Location: |
|
Rawalpindi |
| Gender: |
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Male |
| Minimum Education: |
|
Non-Matriculation |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh2 Years |
| Salary Range: |
|
PKR 45,000 to 50,000 per Month |
| Apply By: |
|
Jul 12, 2025 |
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| Job Description: |
Timings: 6:30 PM – 3:00 AM (Night Shift)
- Salary: 45,000 + 5,000 Attendance Bonus
- Experience Requirement: Minimum 1 year
Key Responsibilities:
- Conduct live monitoring to ensure real-time adherence to quality standards
- Perform call evaluations to assess communication effectiveness and compliance
- Track and analyze call quality metrics for performance optimization
- Evaluate agent interactions to provide feedback and enhance service standards
- Generate detailed reports highlighting trends, improvement areas, and audit findings
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| Company Information |
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Company Name: First Class Communications
Company Description:
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